Customer Help

Our lighting fixtures are made to order. Processing times may take up to 8 weeks. We are usually much faster unless you placed your order during the peak periods of the year. Delivery usually takes 5-7 days door-to-door. (To Europe, Australia, and Canada, customs clearance may take a few more days.)

You can create a new account before ordering in My Account page or during checkout as part of the process.

During checkout: Check the “Ship to a different address” box and enter the new address information.

After checkout (on the My Account page):

1. 1. 1. Go to the My Account page.
      2. Select the Addresses tab.
      3. Click Edit next to Shipping Address.
      4. Enter the new address details and click Save Address.

After you order we will contact you to verify the customizing details and will update you during the making process. After shipping we will share with you the tracking info.

No. When a customer enters their credit card details during checkout, that sensitive information is sent directly from the customer’s browser to the payment processor’s secure servers, never touching our website’s database in its entirety. Instead, our website uses a secure method called tokenization via integrated payment gateways to allow customers to save their payment methods for future use

Orders from the USA are sent using the DDP (Delivered Duty Paid) method. We pay the import Tariff for you, and it’s included in the amount you paid. Local sales tax may apply depending on your state.

However, for customers in Europe and other countries, VAT charges may apply according to the rules of your specific location. Please check your local regulations to understand any potential additional costs.

Currently we ship to the USA (all states), Canada, United Kingdom, Australia and New Zealand. Please contact us if you are located in other country.

Most orders are shipped in one package. Some orders may be shipped in two packages.