Common queries answered
Frequently asked Questions
Our lighting fixtures are made to order. Processing times may take up to 8 weeks. We are usually much faster unless you placed your order during the peak periods of the year. Delivery usually takes 5-7 days door-to-door. (To Europe, Australia, and Canada, customs clearance may take a few more days.)
Please read the Refunds and Returns page before ordering. See the footer of this page.
During checkout: Check the “Ship to a different address” box and enter the new address information.
After checkout (on the “My Account” page):
- Go to the “My Account” page.
- Select the “Addresses” tab.
- Click “Edit” next to “Shipping Address”.
- Enter the new address details and click “Save Address”.
We will send you tracking information when we ship your order.
Please contact us for any issue.
Please update your shipping address in your account page and notify us.
